Frequently asked questions
Licensing, upgrades and common questions about ActivePresenter.
Licensing & sales
Prices are on the pricing page. For other sales questions, email sales@atomisystems.com.
Who can use the Free edition?
Anyone, for personal and non-commercial use.
Where do I download the Standard or Pro edition?
There is one installer for every edition, on the download page. You can try Pro features in the Free edition; they add a watermark to your output until you activate a license.
Do I pay once, or renew the license?
Pay once. Every license is perpetual. Current prices for Standard and Pro are on the pricing page.
How much does it cost to upgrade to a new version?
Every purchase includes one year of free upgrades. After that you can upgrade at a discounted price. See the upgrade policy.
Is the license per computer or per user?
Per computer. You activate ActivePresenter with a product key, and you can deactivate it at any time to use the key on another computer.
How do I move my license to another computer?
In ActivePresenter, open the Help tab and click Deactivate Product. Then activate on the new computer with the same product key.
Can I manage activations myself?
Yes, in the self-help portal.
Using ActivePresenter
More answers in the tutorials.
Where can I get support?
Ask in the user community or email support@atomisystems.com.
Does ActivePresenter run on macOS?
Why don’t buttons work in my exported video?
Video formats can’t carry interactivity. Export to HTML5 to keep buttons, quizzes and other interactions.
ActivePresenter disappears when I start recording. How do I stop?
Press Ctrl + End (the default hotkey), or click the ActivePresenter icon at the right of the Windows taskbar.
Didn’t find your answer?
Ask the community
Ask other users and the team.
Email support
For help using our products.
support@
Email sales
For orders and licensing.
sales@