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Screen Recording Freezes After approx 30 mins (audio ok)

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asked Jun 8 in Support Questions by cBallvaBch
I am recording a lengthy powerpoint video presentation.  When I record longer than 30 mins, audio keeps going fine but the video freezes up and timer freezes as well.  Any thoughts on what's going on?

1 Answer

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answered Jun 9 by phuongdv (39,310 points)
Hi,

Can you please share the log of ActivePresenter? To view the log, click ACTIVEPRESENTER > Preferences...> Miscellaneous > View Log.

Regards,

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