June 16, 2017:
We're moving to a New Community!
https://talk.atomisystems.com/

no sound from headphones/speakers since using?

0 like 0 dislike
asked Jun 2 in Support Questions by anonymous
Hello,

so, today I downloaded ActivePresenter and thought I'd try it out. While recording and rewatching the short clip I recorder with this program the sound was playing just fine but ever since my laptop has remained mute. I am not sure if  ActivePresenter has anything to do with this but since I tried recording my screen this once neither my headphones nor my speakers would as much as make a tiny noise or a static sound or anything at all.

Sorry if this isn't comprehensible at all but I hope somebody can help me.

1 Answer

0 like 0 dislike
answered Jun 3 by phuongdv (39,310 points)
Hi,

Please make sure that:

- Your audio driver is update to date. Please use the driver from hardware manufacturer, don't use the default driver which is installed by Windows. You should uninstall the current one, restart the computer then update it by using the package from hardware manufacturer.

- All audio devices are plugged in your computer before starting ActivePresenter since it can not detect device change automatically.

If the problem still persists, please share the log (click ACTIVEPRESENTER > Preferences... > Miscellaneous > View Log) so we can check.

Regards,

Related questions

0 like 0 dislike
1 answer
0 like 0 dislike
1 answer
0 like 0 dislike
1 answer
June 16, 2017:
We're moving to a New Community!
https://talk.atomisystems.com/

This Q&A community will be put in read-only mode and will retire soon.

1,643 questions

1,688 answers

1,738 comments

12,070 users

...